Pricing

1. Scope of Services
The hourly rates listed are for ad-hoc IT services provided outside of any ongoing support contract. Services include on-site support, repairs and diagnostics, remote support, and server assistance as specified. Additional services not listed or requested beyond the agreed scope may incur extra charges.

2. Billing and Minimum Charges

• On-site support includes the first hour; subsequent hours are billed in increments of one hour.
• All hourly rates are exclusive of hardware, software, or third-party service costs unless explicitly stated.
• Travel time, out-of-hours service, and emergency call-outs may be billed at a higher rate, as agreed in advance.

3. Remote Support
Remote support is charged per hour as listed. Response times may vary depending on customer availability, network conditions, and other factors outside our control.

4. Server Assistance & Support
Server support is provided at the listed hourly rate. Clients are responsible for maintaining adequate backups and ensuring servers meet minimum system requirements. We are not liable for data loss, downtime, or hardware failure during support activities.

5. Liability Limitations
While we strive to provide professional and timely support, we are not responsible for:

• Pre-existing issues or conditions not caused by our service
• Data loss, corruption, or system downtime
• Costs resulting from third-party software, services, or hardware failures

6. Acceptance of Terms
By engaging our out-of-contract hourly services, clients acknowledge and accept these terms. These rates and conditions do not form a contract or ongoing support agreement unless a separate contract is signed.

1. Scope of Services
The services described in the “Home Office,” “Business,” and “Enterprise” packages are intended for routine IT support, including computer assistance, remote support sessions, server support, and network troubleshooting as outlined in the package details. Services outside the defined scope, including major system upgrades, hardware replacements, software licensing fees, or third-party service charges, may incur additional fees.

2. Unlimited Support / Fair Use
For packages labeled as “Unlimited,” services are provided under a fair use policy. This includes reasonable support requests during normal business hours. Excessive or abusive use, defined as activities that unreasonably monopolize support resources or require continuous intervention beyond typical business needs, may incur additional charges.

3. Response Times
Response times listed (e.g., 24–48 hours, same business day, 4-hour response) are targets based on normal operating conditions. While we strive to meet these targets, response times may be affected by factors outside our control, including network outages, high support demand, or client-specific circumstances.

4. Per-Device / Per-Server Pricing
Pricing is based on the number of devices or servers covered under the contract. Devices or servers added after the contract start date may be subject to pro-rated fees. Pricing does not include third-party software or hardware costs unless explicitly stated.

5. Liability Limitations
While we make every effort to resolve issues efficiently and safely, we are not liable for:

• Data loss, corruption, or system downtime resulting from pre-existing conditions, third-party services, or hardware failure.
• Costs incurred due to delays outside our reasonable control.
  Clients are strongly advised to maintain regular backups and follow recommended IT security best practices.

6. Contract Termination / Changes
We reserve the right to modify package features, pricing, or service terms with reasonable notice. Clients may terminate the contract in accordance with the agreed contract terms. Any unused support hours at the end of a billing period cannot be carried forward unless explicitly stated in the agreement.

7. Acceptance of Terms
By subscribing to any IT support package, clients acknowledge and accept the terms outlined in this disclaimer. This disclaimer does not replace the full contract terms, which should be reviewed carefully before subscribing.