Privacy Policy

This Privacy Policy explains how Fairlight IT (“we”, “us”, “our”) collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Fairlight IT
Email: support@fairlightit.co.uk
Business location: United Kingdom

We act as:

Data Controller for personal data collected through our website, communications, and business operations
Data Processor when providing IT support services to clients

2. Personal Data We Collect

We may collect and process the following personal data:

a) Business & Contact Information

Name
Company name
Job title
Email address
Telephone number

b) Technical & Support Information

Device names and IP addresses
System logs and diagnostic data
User account details (where required for support)

c) Website Data

IP address
Browser type and version
Pages visited and usage data (via cookies – see Cookie Policy)

We do not intentionally collect sensitive personal data unless required to provide a service and instructed by the client.

3. How We Collect Personal Data

We collect personal data when you:

Contact us by email, phone, or website form
Enter into a service agreement with us
Request IT support
Visit our website

4. How We Use Personal Data

We use personal data to:

Provide IT support services
Communicate with clients
Manage contracts, billing, and accounts
Improve our services and website
Meet legal and regulatory obligations

We will only use personal data for legitimate business purposes.

5. Lawful Bases for Processing

Under UK GDPR, we process personal data on the following lawful bases:

Contract – to deliver services you have requested
Legitimate interests – for business operations and service improvement
Legal obligation – to comply with UK law
Consent – where required (e.g. website cookies or marketing communications)

6. Data Processing During IT Support

When providing IT support:

You remain the Data Controller
We act as a Data Processor
We only access personal data as necessary to deliver support
We follow your instructions and maintain confidentiality

Clients are responsible for ensuring they have lawful authority to grant us access to systems and data.

7. Data Sharing & Third Parties

We may share personal data with:

Trusted subcontractors or service providers (under confidentiality and data protection obligations)
Regulatory or legal authorities where required by law

We do not sell personal data to third parties.

8. International Data Transfers

We do not routinely transfer personal data outside the UK.
Where third-party services involve international data transfers, appropriate safeguards (such as UK adequacy regulations or contractual protections) are used.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

Access controls
Secure systems and devices
Staff confidentiality obligations

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary:

To provide services
To meet legal, contractual, or accounting obligations

When data is no longer required, it is securely deleted or anonymised.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of data (where applicable)
Restrict or object to processing
Request data portability

Requests should be made in writing to support@fairlightit.co.uk.
We may need to verify your identity before responding.

12. Cookies

Our website uses cookies to ensure proper functionality and analyse usage.
Please refer to our Cookie Policy for full details.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

14. Complaints

If you have concerns about how we handle personal data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

15. Contact Us

For any questions regarding this Privacy Policy or your personal data, contact:

Fairlight IT
Email: support@fairlightit.co.uk